Frequently Asked Questions
Everything you need to know about your Zouk experience.
What materials are used in Zouk products?
All Zouk products are 100% vegan and PETA-approved. We use high-quality, handcrafted fabrics and premium vegan leather to ensure durability and style without compromising on ethics.
How long does shipping take?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days. You will receive a tracking link via email once your order is dispatched.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused products in their original packaging. If you are not satisfied with your purchase, you can initiate a request through our returns portal.
Are your bags waterproof?
Our bags are water-resistant, meaning they can handle light splashes or a brief drizzle. However, they should not be submerged in water or exposed to heavy rain for extended periods.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I clean my Zouk bag?
To clean your bag, simply wipe the surface with a soft, damp cloth. For the fabric portions, use a mild detergent solution and gently spot clean. Avoid using harsh chemicals or machine washing.