Returns & Exchanges
At Zouk, we strive to ensure you love your handcrafted, cruelty-free products; however, if you are not entirely satisfied, we offer a seamless 7-day return and exchange policy.
Initiate Request
Visit our online returns portal within 7 days of delivery and enter your order ID and email address to start the process.
Quality Inspection
Ensure the product is unused, in its original condition, and has all tags attached to qualify for a successful return or exchange.
Reverse Pickup
Once your request is approved, we will schedule a free reverse pickup from your delivery address within 2-3 business days.
Refund Processing
After the item reaches our warehouse and passes quality checks, your refund or exchange will be processed within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing